I have dedicated my life and 20+ year career to better understanding people and computers and to finding the best way to allow both to interact. I’m a User Experience specialist, which in my mind, simply means that I work to make the interaction between people and computers as seamless as possible. If the best-designed interfaces are the ones that you don't notice, then I spend my days making my contribution as invisible as possible. To achieve this, I am a strong proponent of evidence-based design that relies on user research. I've learned that my work and that of the various teams I support is best guided by objective data that is guided through a collaborative process involving all project stakeholders. I strongly believe in the power of teams and the wisdom of the crowd.
Read time: 3:57
I continue my observations from a recent trip to Europe, focusing this time on the user experience of two grocery shopping experiences that vary greatly in their usability and what they ask of their customers.
Read Time: 2:41
More insights from my talk with thought leader Gavin Lew about several topics, including artificial intelligence and how product designers can innovate AI by using UX.
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While traveling to London recently, I was reminded that good UX extends to more than designing easy-to-use Web sites and applications. The design of successful systems, such as the London Underground, is also a good User Experience.
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I talked to thought leader Gavin Lew about artificial intelligence and how product designers can use the technology for innovative UX.
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The social shopping trend has changed how people shop. I believe incorporating social shopping into a proprietary social network in a retail environment is an opportunity for UX to play a strategic role in defining product requirements to be more aligned to customers.
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Find out what social shopping is and discover a new way to combine the benefits of visual search with the untapped potential of social shopping.
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I evaluated how Marks & Spencer uses AI in their new reverse-image search tool to help customers find what they need in everyday life. The technology behind the new “Style Finder” is impressive, but the implementation needs UX improvements.
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With retail spend on AI forecasted to climb to $7.3 billion by 2022, this article takes a look at four use cases of how retailers are integrating AI from a UX perspective. Discover how Nike, Marks & Spencer, Walmart, and Home Depot are using AI and machine learning to improve the customer experience.
Read Time: 2:19
Discover how retailers are innovating around the potential of their future shopping experience leveraging the growing popularity of visual search. Learn what visual search is, its benefits, and how it's transforming ecommerce. Brands who take advantage of this fascinating, new opportunity will have a powerful tool to meet the expectations of modern consumers.
My career has been distinguished by a wide variety of accomplishments. I began designing online interfaces in 1995 while I was a graduate student at the Art Center College of Design and working at the Los Angeles Times on their first Web site. Since then I have designed hundreds of projects for well-known companies (including Audi, Louis Vuitton, the New York Times, the Smithsonian Institute, Glamour, UniCredit, Bank of America, McKesson, Visa, Pfizer, Merck, and Zappos), managed two of my own design firms (Chroma Design and Cognigencia), worked as a senior design executive at Oracle, Saatchi & Saatchi, and Motorola. I’ve taught at three different universities, won over a dozen awards and hold two patents for user interface innovations while designing the National Geographic site.
In recent years my career has taken on an international perspective. I'm currently located in San Francisco, California and until recently was working from a second office in Amsterdam, the Netherlands. I have worked on individual assignments in Paris, London, Tokyo, Beijing, São Paulo. In the US I have also lived and worked in New York City and Los Angeles.
Portfolio, Macy’s Social Shopping App
I have a broad range of skills, which is a result of the length and evolution of my practice. I pride myself on being a hands-on designer while also be equally capable of leading teams. For me, the two go hand in hand. My management style is to lead by example.
Computer Human Interaction
Information Architecture (IA)
User Experience (UX)
User Interface Design
User Research & Testing
“Ryan took our un-styled v2 product and in just a few days he developed a beautiful new design for it. Over the course of 8 weeks we went back and forth iterating on the design until all stakeholders were satisfied. The product of his work reflects his expert domain knowledge, eye for detail, and mastery of UX design.
It was always a pleasure working with him and I hope to have the opportunity again!”
— Jay Taylor, Senior Director Of Engineering, ThreatStream Inc.
“It’s rare that you come across standout talent like Ryan. I have the pleasure of often collaborating with Ryan on many interesting Customer Experience topics and I am constantly impressed by his extensive experience in designing and assessing digital experiences across different industries.”
— Davide Di Labio, Manager, Presso BearingPoint
“Ryan consulted as a manuscript development reviewer for books for the interaction design and information architecture profession. He provided excellent technical and editorial critique which resulted in a much improved product every time. Hopefully you will have a chance to get him to help you, too.”
— Diane Cerra, Executive Editor At Morgan & Claypool Publishers
“Ryan brought a depth of User Experience knowledge to his consulting work on Prevention.com. Ryan was also able to dig deep into mastering the intricacies of some fairly complex vendor data integrations, which helped inform his excellent interface recommendations. He was also always extremely professional, organized and prepared. I enjoyed working with Ryan, and welcome the opportunity to work with him again on future projects.”
— Beverly May, Director, Product Development And Consumer Experience, Rodale